Z5 Not charging after battery fully draining

[tccanon]

Hi There, posting this today as last night was the first time my z5 ran out of battery on the new nougat software. Then once I plugged it in to charge, it didnt want to charge.

So what is happening is when you plug the charger in it will show the low battery icon on the screen and the proceed to try and boot in to the screen where it shows you the battery percentage. But only gets as far as the white screen with " Sony Xperia " on it.

Has anyone else had this issue? any solutions? 

EDIT: So after trying 3 chargers and 5 cables, the 6th cable finally got it past the white screen... *Solved*

Also I have tried all troubleshooting methods offered by sony.

[Nickftvn]

I also have this problem, it only started today, the phone vibrates when you first plug it in but then doesn't charge after that.wheb the power completely drained then when you plug it in initially it registers but then you get the Sony Xperia startup page then back to being off and not charging.

[Emir1]

Hi @Erikab, I am very sorry to hear about that.

Have you tried different power sources, as well as a software repair using Xperia Companion, as well as the other troubleshooting mentioned in my post above yours? If so, I am sorry to say that I can only refer you to have your device sent to an authorized service center, so that a technician may examine it for you.

@Nickftvn I am sorry I missed your reply, please see the previous troubleshooting steps, I am sorry to hear you're experiencing this.

[Cripper2]

I have just had the same problem.  After trying most of the usb cables I have.  As previously posted the heaviest gauge one (thickest) I could find started charging the phone.  It was not the one that came with the phone

[tina112358]

Hi guys... Can you propose me an offer please? I'm having z5 premium for 2,5 years (and last 2 months xperia 1 also), but I was still using my z5 premium, hence I was emotionally attached to it... So a year-year and a half ago battery drained to 0%, wouldn't charge or anything, I was desperate and found this forum, tried holding power off and volume button to boot, installed xperia companion and I manage to start it (after two sour days of fighting with it). Last night the battery drained, wouldn't charge, I pressed power off and volume button and manage to start and to get it to charge. After getting 2% I started it and it turned off because hadn't had power enough to get it started. After that it's not reacting to charger, power off and volume buttons, notification light is not working... All in all - no reaction whatsoever. Spent half of the night desperately trying to fix it (when I connect it with my laptop to try Xperia companionship it says connect your device - so it's not recognizing it), left it for most of the night to charge, but still nothing happened in the mornng... Any advices (other than send it to your local service, hence the repair will cost me it's value 😕 )

Thank you so much