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Z5 Compact Radio FM app freezing after Marshmallow Update

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_Oggy_1
Visitor
March 2016
March 2016

Z5 Compact Radio FM app freezing after Marshmallow Update

Hi there,

Yesterday I had my Z5c updated to Android 6.0 and after that, today I had some freezing issues with the Radio FM application.

2 or 3 times when I tried to minimize the application (after I changed the FM station) I got a frozen gray screen. I tried to closed the app, it appeared as closed, but radio was still working (!). After about 1 minute I got the message: "FM radio isn't responding. Do you want to close it?" I tried yes, but still didn't close! So I made a restart.

Then I tried to go to:   settings/apps/FM radio / Clear Data & Clear Cache

Since then, it seems to behave normally. Any ideas to avoid similar future issues??

Really appreciate your help 

Thanks in advance

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63 REPLIES 63
_Oggy_1
Visitor
April 2016
April 2016

In my case I realised that the the radio freezing conflict happens when I have GPS on...

Please fix it......

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VladBin
Visitor
April 2016
April 2016

Same problems here (after Marshmallow update:

1. The FM Radio just freezes out of the blue and what's even worse is that I shut it down but it is still working - and the only way to make it shut is to restart the phone.

2. No STEREO FM Radio at all after the Marshmallow update. All Radios are MONO.
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Bhonder
Contributor
Contributor
April 2016
April 2016

You are right:  noticed just today that audio is only mono, even if on display says it's stereo. I thought it was because the radio station I usually listen, but it is for all the others too.

i will never regret enough that I bought this phone: a lot money wasted in poor quality.

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tjmkrk
Visitor
April 2016
April 2016

I guess as status has changed to "resolved" we should be expecting fix in the next software update Slightly_smiling_Face

I hope I am not too optimistic Slightly_smiling_Face

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Bhonder
Contributor
Contributor
April 2016
April 2016

I think that while flagging as solved who flagged it should also explain how it has been solved.

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GabrielOmega
Visitor
April 2016
April 2016

Hi,

A few days ago I have upgraded my Z3 (D6603) to Android 6.0 and I am just so disappointed with how the FM radio works. FM radio is the reason why I have stayed with Sony (over 9 years now) as not many manufacturers include it anymore. I myself run an FM based radio station and I use the radio on my phone through approximately 80% of my day and it is a must have feature and at that it must work well. I used to love the FM Radio on the Z3 prior to 6.0 where the phone would upscale the sound up to stereo providing the signal was clear enough. Now, the FM requires a very strong signal to be in stereo and even then it doesnt sound as good as it used to. Also, there is no more RDS AF!! My phone used to intelligently switch between frequenicies when one got weaker. That is a killer and must have feature. I just cant believe how the experience of the FM Radio on my phone has downgraded so significantly through an update. The app will hang and crash the phone quite often as well and also when the signal gets weaker it lowers the volume. I just wish I could revert to the app that I had on 5.1.1. I have tried extracting the app from my mums Z2 which is on 5.1.1 but it would not install on my 6.0 Z3. I have also attempted multiple tutorials on how to use APK Studio to hopefully change the app to the way I want it but I have never done this before and I am clueless. I just think that having to do this is slightly absurd. Please I wish that my points are taken into consideration and someone at Sony kindly looks into this as this my dealbreaker and the reason why I would try to revert back to 5.1.1.

Thank you

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Pest
Visitor
April 2016
April 2016

HI,

I just updated to 32.1.A.1.185 and as said before the FM Radio is terrible :

- The stereo is really weak compared to Lollipop

- No AF anymore

- RDS works 1 out of 10 times

- TrackID doesn't work anymore with FM Radio

Considering all the other issues with Bluetooth audio streaming I think you guys should really check your BT/FM chp driver...

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tjmkrk
Visitor
April 2016
April 2016

It worked just fine on KK, I guess chip is ok, drivers are not Slightly_smiling_Face

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Bhonder
Contributor
Contributor
April 2016
April 2016

@Uliwolly: would you please unmark this thread as "solved" because it is not?

@Sony Developers: speaking on behalf of this thread posters, everyone of us would gladly send you the debugging datas needed to solve this problem.
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SueanneOH
Visitor
April 2016
April 2016

Hi, 

I've started to use my new X5 in the past two weeks - the FM Radio freezing issue is still in play - though changing the headset helped a degree, as did removing my Cache data. When will the upgrade happen? 

Many thanks, I find this forum much more helpful than speaking with my phone provider customer support personnel. I'm going to opt to not return the phone for a replacement/ repair. I'm going to assume the problem will be resolved and solution posted here.

Thanks all for the read - it's helpful. 

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