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_Oggy_1

Hi there,

Yesterday I had my Z5c updated to Android 6.0 and after that, today I had some freezing issues with the Radio FM application.

2 or 3 times when I tried to minimize the application (after I changed the FM station) I got a frozen gray screen. I tried to closed the app, it appeared as closed, but radio was still working (!). After about 1 minute I got the message: "FM radio isn't responding. Do you want to close it?" I tried yes, but still didn't close! So I made a restart.

Then I tried to go to: settings/apps/FM radio / Clear Data & Clear Cache

Since then, it seems to behave normally. Any ideas to avoid similar future issues??

Really appreciate your help

Thanks in advance

Rickard

Thanks for the logs you've sent me!

We have found the cause for this and it will be fixed in an upcoming software update.

View solution in original post

Manjeru

I'm also experiencing this freezing issue of Fm radio app with my z5 compact n no stereo output through earphones. Could this be a bug or... How can it be fixed. Please advice

RobertoDS

MANJERU I think to not have understood what u mean

Can u replicate, please ?

Manjeru

1)I had my Z5c updated to Android 6.0 and after that, today I had some freezing issues with the Radio FM application.
when I receive a call while listening radio the screen freezes. 2 or 3 times when I tried to minimize the application (after I changed the FM station) I got a frozen gray screen. I tried to closed the app, it appeared as closed, but radio was still working (!). After about 1 minute I got the message: "FM radio isn't responding. Do you want to close it?" I tried yes, but still didn't close! What could be the problem?
2)when I'm listening to music player there is no stereo output the music feels as if is mono could there be something am doing bad? Before the update everything was fine. Please advise. Thanks..

_Oggy_1

Robertods88 just got freezing radio FM application, again (and after I had done: settings/apps/FM radio / Clear Data & Clear Cache).

Just did restart to stop Radio from playing. Couldn't stop it...

Rickard

I'm sorry to hear that.

If this happens again, would it be possible for you to take a log file from your phone and send it to me?

To do this:
Settings > About phone > Build number, tap 7 times on the build number
Go back and select Developer options and turn on "USB debugging"
If FM radio freezes again:
Settings > Developer options, select "Take bug report". When the report is ready share (may take a minute or so) you get a notification that you can tap and share to Google Drive. Please send me a link to this file in a private message.

Bhonder

Maybe Rikard could accept a bug report from Roesrisigold too to speed up the process.

Is it good for both of you?

p.s.: maybe someone could think that I am interested in FM radio...

Rickard

Yes, if anyone else is seeing this as well, please send me a log and i will forward it internally for investigation.

theskig

I also have problems with FM radio after MM update. (Z5 Premium Dual)

After some use it becomes laggy and slow and you can't kill it from task manager. Today I'm using radio a lot and I had to restart the phone 2 times because it became slow and unusable.

I saw the instructions for report, just waiting for the bug to come out again