Xperia Z1 Compact Unresponsive Screen

[Libby7]

My phone is locked and I'm unable to get into the phone as the screen isn't responding to any touches, what do I do?

[GANGSTAR]

Hard reset the phone...using the red button near the sim card port...i don't know whether it'll format your phone or not?

[_alexdon_]

If the above does not help, you may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Phy]

You should Contact Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

[SergioPL1]

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@Libby7 wrote:

My phone is locked and I'm unable to get into the phone as the screen isn't responding to any touches, what do I do?

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And before you will format your phone - connect USB-OTG cable and then connect USB Mouse. You will be able to unlock screen and get your data back.

Inspect screen under very bright light. Check it for scrathes and small breaks. Maybe the glass is broken?

[boijorge_23]

my Sony Xperia Z1 Compact won't display after Sony logo existence?what should I do?

[321972]

Xperia Z1 Compact Unresponsive Screen

[321972]

Xperia Z1 Compact Unresponsive Screen