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Hii.. This is regarding my xperia z phone. I purchased in april 2013, got a replacement Phone in NOV 2013 and now I had my fone in good condition.. I got my scratchguard changed n got a bubble in between.. I pressed vertically so that the bubble may disappear but it cracked my device from the top..
The top part of the cracked screen has lost its touch.. I went to the Service centre talked to the manager And he said that It cannot be replaced as it is out of purchase date.. he told me a figure around 15k to replace the fone..
M using the fone by rotating n all.. I didnt xpect sony xperia Z to b so so so weak.. Its really heartbreaking that i lost my fone while adjusting d screenguard bubble,,
I need SoNy to read my post so that they could provide a better option for me.. 15k is half d price of the fone n i think i deserve a replacement again.. This fone cracked so lightly n lost its touch.. I read that this fone was strong but I think d replacement gave me an already damaged Sony xperia Z.. Its just 5 months n this happens. .
NEED YOUR ATTENTION SONY!!!!!!!!!!!!!!!
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Did they do anything about it. I have a similar issue with z ultra. they are asking me to pay 10000 . Its in 8 months warranty. I am filing consumer case in 3 days. do you more proof on this defect in thier design.
My screen also cracked on its own, and if a multi BILLION DOLLER company like sony cannot stand behind thier products.................Then your just thieves who pray opon the people. Come on and do the right thing my name is Jason Leotta my mobile is , and my E-MAIL IS:
So come on sony do the right thing. For you its a drop in the ocean for us its everything.
Exactly same problem I am facing.I had my z in my pocket ...it got cracked somehow in the upper portion of the screen and i realized the part of the screen above the crack is not working but the lower portion is working...i went to the local sony center they told me there is no reapir policy and since its been a year and a half after buying z it cant be replaced, but while selling they have never told that it is not a repairable set after warranty period. Ihave paid a hefty amount for this set nearly Rs.40K. Are Sony misleading their consumer and hiding the fact that it is not reapirable, if it would have told earlier then I have no issue as I have to to choose the set or not after knowing this condition. It is a complete cheating for a such highend phone also from Sony which is known as one of the best after sales service provider for any of it's product. Pl help me to shortout my issue.
yesterday the display touch panel of my Xperia Z cracked and the touch is not working i noticed it after 2 minutes i talked on phone and kept in pocket and went to my room . i am not able to make the pattern for opening the lock screen. i am very sad and its totally heart breaking time for me. my fone is under warranty just 8.5 months old. i went to the service centre they told me its an unrepairable and asked me to pay half of the current MRP of the fone thats around 13000 INR and after that my phone will be replaced but not with a fresh one but a 2nd hand fone. the other option they gave was that if i have to buy the upgrade model like z1 z2 for that i will get just 20% discount. that means if z1 is 27000Rs for that i have to give my 29000 Rs xperia z phone plus 20000 more What is this !!!! .. that means with a broken display my phone's is now worth of just 7000Rs that i have purchased giving a heavy amount of 29000Rs. I dont think its some sensible offer SONY is giving to the customers. Why cant they just change the touch panel of my phone.
Please i need some advice. !!!!
mohsin khan
same problem..I had xperia z3..Its screen is very soft..& break easly..
Its water proof but after contacted with water..it hangs for some time...than work properly...
Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/
i'm also have the same problem, my screen cracked on its own, without touch it on do any thing with line in the middle on screen, and the upper portion not working and the lower portion working with no problem
realy i'm very sad and i will not buy sony any more