dropped z5 compact unresponsive screen

[lindseye]

I dropped my z5 compact outside this morning, it didn't fall far but it was onto concrete, only the top landed before I managed to grab it so no smashed screen. However the screen it totally unresponsive, I had headphones in at the time and music continued to play and all notifications are still coming through on my watch so I know it's still working but there's just nothing on the screen.

I don't really want to try a re-start as then I'll be unable to get it back on as I wont be able to enter my PIN etc. Any ideas?

Thanks in advance 

[Lord_viridis]

To me, it sounds like something may have dislodged, 

I would back it up using Xperia Companion and then try restarting, knowing it might not come on working, it would then need to be looked at by you Local support

[lindseye]

I can't connect as I can't access the screen to authorise connection.

[Lord_viridis]

Does the display show? Is it just touch that's unresponsive?

[lindseye]

no nothing is visible, the side buttons function as theyshould but I can't see a thing.

[Lord_viridis]

It sounds like you're gonna have to at least restart, but it sounds likely it's going to need a repair.

Check with your Local support