Proximity Sensor Issue for Xperia XZ

[klay79]

Hi, 

Well the normal situation when in call and the phone is near the ear the screen will turn off and when you put away the device for example to dial a number the screen turn on to make any operation. In my case it stays off all the time until I either end the call or to put my finger over the sensor to turn it on ( its not just simply put a finger it involve alot of hassle) I've preformed software repair using pc companion but unfortunately it didn't work. 

Any suggestions other than take my devive to service center🙏

[Uliwooly]

@klay79 

Indeed you have the latest update, umm, what if you test the phone in >>> safe mode 

[klay79]

I've just tested in safe mode but it failed to pass the ear proximity. 

6 months ago I had same issue along with othe issues and service center replaced the device with another under since it was under warranty . I never thought that I'll face the same issue again specifically that it seems its not common!!