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Call list cut short

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pekylle
Visitor

Call list cut short

At the latest update (47.2.A.6.30) the call list was cut short of the week before the update. Older calls are still preserved in the list - just calls in the last week up to installing the update have been cut.

4 REPLIES 4
disimes95
Contributor

Hi @pkylle 

So after you update your device, your call history of the past week were erased, is that it? 

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pekylle
Visitor

Yes, that´s it. Never seen that before.

I´ve been using SMS Backup+ for almost a ½ year and through a number of updates without any problems. Calls in the week leading up to the update have been backed up but are now missing in the call list.

disimes95
Contributor

@pkylle  sorry for the late replay.

But you are using the official Sony Phone app, right? You made a backup using a 3rd party app but the Sony Phone app failed on the contact log, is that it? 

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pekylle
Visitor

I'm using the official Sony Phone app and the menu entry 'Call history'. That list was cut short by calls in the week leading up to updating the phone. Older calls are still in the list. The 3'rd party backup app did have the 'missing' calls (and the older). This app does a daily backup of calls and Messages (SMS).