Xperia. Z1 microphone and loudspeaker fail.

[Fericire]

Yesterday everything was running perfect and now microphone and loudspeaker doesn't work! When I connect the headphones I can hear music but when I disconnect them it doesn't sound. When someone call me the phone just vibrate.

[_alexdon_]

Settings-apps-all-smart connect,clear data.

[Fericire]

I've just tried this and it still doesn't work. Thank you!

[_alexdon_]

Check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[Fericire]

Done. In safe mode still the same problem.

[_alexdon_]

I would suggest you to try a software repair:

http://www.sonymobile.com/gb/tools/pc-companion/

This will erase all data from your device.

[Fericire]

I've just tried pc companion repair and still doesn't work.

[_alexdon_]

It could be a hardware problem.Stop by a sony service.

[Fericire]

Yes... I'll do that. Thank you for everything!

[_alexdon_]

I am sorry but do keep us updated.