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brendin

Hi,
Greetings, I am unable to download or update applications from my play store.its a big trouble..

MarlonUk1

can you give more details?

does it show error?

are you connected to a fast network?

try to clear google play data

settings>apps>play store>clear data

restart your deivice

brendin

Yes it does show error and I am connected to a fast Internet access. It's my experia Z2. I even deleted a few apps which I do not use.but still the problem persist

MarlonUk1

what error does it show?

is your playstore updated to the latest build> 6.3.16.b?

Uliwooly

Do you have enough free internal storage? Any antivirus or taskillers?

brendin

How do u check the latest build,if it's not how do you update. yes I hav enough internal memory even I deleted my cached data..the Antivirus n task killers I have is AVG and avast

Uliwooly

Boot on safe mode and try again, btw are you on wifi or data?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008