unable to download or update applications

[brendin]

Hi,
Greetings, I am unable to download or update applications from my play store.its a big trouble..

[MarlonUk1]

can you give more details?

does it show error?

are you connected to a fast network?

try to clear google play data

settings>apps>play store>clear data

restart your deivice

[brendin]

Yes it does show error and I am connected to a fast Internet access. It's my experia Z2. I even deleted a few apps which I do not use.but still the problem persist

[MarlonUk1]

what error does it show?

is your playstore updated to the latest build> 6.3.16.b?

[Uliwooly]

Do you have enough free internal storage? Any antivirus or taskillers?

[brendin]

How do u check the latest build,if it's not how do you update. yes I hav enough internal memory even I deleted my cached data..the Antivirus n task killers I have is AVG and avast

[Uliwooly]

Boot on safe mode and try again, btw are you on wifi or data?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[MarlonUk1]

play store>settings>build version

[brendin]

I'm on wifi

[brendin]

Built version is 6.3.16.B