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Batter drains while charing. HELP

Jannwong
Visitor

Batter drains while charing. HELP

im charging my phone and video calling at the same time. My phone drains faster that it charge! 

its a serious issue because most of the phone dosen't have this problem. please advice

60 REPLIES 60
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_alexdon_
Expert

What charger are you using?

alexdon
Jannwong
Visitor

original dock charger and usb cable  from sony. which is included when i bought the phone

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_alexdon_
Expert

The case where the phone is discharged when charging is when it gets so hot that the charging practically stops to prevent damage.Is it that hot?

alexdon
Jannwong
Visitor

its not that hot. My phone is still charging but i get a messege saying that my phone is draining faster then it charge and asked me to stop using the phone while charging. its annoying other brands like Apple donsent have this kind of problem!

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_alexdon_
Expert

Try to charge in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

See if the same occurs.

alexdon
Jannwong
Visitor

can i still video chat using safe mode?

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_alexdon_
Expert

Safe mode will disable all 3rd party apps.

alexdon
Jannwong
Visitor

well im using hangout.

i have been observing for 10 min, the battery still drains while im video calling and cahrging the phone

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_alexdon_
Expert

This is not good.You should attempt a software repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

alexdon