A VGN-FW31E that wont play Blu-ray discs

[spanners647]

Hi,i've just bought a VGN-FW31E laptop,i got a blu-ray film to watch on it but it wont play,i hope there is someone out there who can help me.

[Thalamus.]

Thanks for the info Sandgrounder..

Hi spanners647,

have you checked, as suggested, what DVD/CD drive is listed in device manager.?

Here's a guide if your not sure how..

Right Click on the Computer desktop icon and select Properties..

In the new System window Click on Device Manager..

Click Continue on the Use Account Window..

Expand CD/DVD drives

[Blencogo]

Hi spanners647

If you post a picture of the box sticker that says 'Blu-Ray combo drive' I will send it to Sony and see what they say.

The FW31E does not have a BD Combo Drive.

[BernietheBolt]

You are right mine says it has an Optiarc DVD RW AD-7590S

Yet I was sold it saying it would play blue ray discs

[BernietheBolt]

My Receipt actually says Sony VGN-FW31ET for which I can find no info at all!

Now I am very cross

[spanners647]

Hi Blencogo
Here are a couple of pics or the sticker
Thank you for your interest

[Jimmy2k]

Maybe verry stupid,.. but have you checked any region settings...

USA blu-ray region A
EU region B

rgrds