The screen goes dark

[matro]

Greetings to all

The screen of my sp becomes dark: it happens suddenly, doing different things and using different apps. Screen freezes and darkens to become dark yellow, almost the color of a scroll. This takes about 5 seconds, during which the screen does not work: after that, is released and returns to work.
I can fix it or do I contact support?

Thank u

[matro]

Would someone be kind enough to answer me?

[matro]

The phone is still under warranty and I sent it for assistance. They repaired it: they changed the display module and reprogrammed the software. Now I'll see if it works.

[SteveL]

I have two of these phones and my son has an MP. They all are bugged/inoperative in the way they handle the light sensor for darkening the screen.  I complained about this earlier and was told it is a FEATURE.

It is an irritating problem and Sony has lost me as a customer. I will not purchase any more of their phones. They provide no way to disable this problem and it is making me want to throw the phone 2-3 times every day. It is the worst outside or in a car. Sony was so concerned about battery life claims for a selling point the "engineers" ignored a basic function.  My wife and I often can not hang up a call without tyring to restart the phone. That's another irritation. When this happens the power button sometimes will not do anything. Well, you can't remove the battery so all you can do is wait...wait...wait and hope that the phone will do something.

I am serously considering rooting this POS as the warranty is a joke and not worth a grain of sand. Howerver I am not yet sure that will solve the problem.

[matro · Accepted solution]

Problem fixed: the solutions are replacing the display module and software reprogrammation, that's what the Sony technical assistance did. The made a great job in less than a week.