Share your experience!
Hi...In May 2008, I have bought my sony vaio FZ11Z and before two weeks I have seen some colored lines on display...Later I undrstood that the graphic card (Nvidia Geforce 8400) is crashed...I knew that since 4th of August 2008, Sony announced that there is problem in this GPU... I need your help to solve this problem.
I'm living in Kassel (Hessen)....where can I find the Sony service office for this region.
Regards
Raed
Gelöst! Gehe zu Lösung.
Well yes it's true there is a known failure in the used Nvidia Chips - Sony does change them for free within 4 years after first time bought,
Please contact out of warranty support to get your unit repaired.
=
bekannter Fehler - NVidia Chips werden bis zu 4 Jahre getauscht, bitte an den Support außerhalb der garantie wenden.
Please be so kind to stick to the Forums local language - this one is the german section.
In case you do want to have help in english - please post in the english forum (at least the next time you post something in here)
HInweis - englische Posts bitte im englischen Bereich
Sony Support Partner finden sich auf der Website des Supports unter dem Puntk Kontakt - außerhalb der Garantie - incl. Adressen und Telefonnummern. Evtl. findest du ja was in deiner Region (schlimmstenfalls Hamburg.)
Leider mein Deutsch ist nicht gut, ... danke für deine Antwort ...meine Laptob Alter ist nur drei Jahre. Ich habe in Support-Website gesehen, dass vor 4 Jahren Sony kann diese GPU kostenlos ändern .... Ist es wahr oder nicht
Danke
Message was edited by: raihadi
Message was edited by: raihadi
Message was edited by: raihadi
Message was edited by: raihadi
Well yes it's true there is a known failure in the used Nvidia Chips - Sony does change them for free within 4 years after first time bought,
Please contact out of warranty support to get your unit repaired.
=
bekannter Fehler - NVidia Chips werden bis zu 4 Jahre getauscht, bitte an den Support außerhalb der garantie wenden.
Bitte, Können Sie mir die Garantie Support-Kontaktinformationen geben? ... Ich konnte nicht finden in SONY-Websites
Grüße
Depending on your location and language skills choose one of these:
UK: http://support.vaio.sony.eu/computing/vaio/contacts/asc.aspx?l=en_GB&m=VPCB11V9E_B
or
DE: http://support.vaio.sony.eu/computing/vaio/contacts/asc.aspx?l=de_de&m=VPCB11V9E_B
please ignore the model no. which i had to choose.
Thank you so much for your help..:smileyhappy: