NVIDIA GPU is crashed !!! help :(

[raihadi]

Hi...In May 2008, I have bought my sony vaio FZ11Z and before two weeks I have seen some colored lines on display...Later I undrstood that the graphic card (Nvidia Geforce 8400) is crashed...I knew that since 4th of August 2008, Sony announced that there is problem in this GPU... I need your help to solve this problem.

I'm living in Kassel (Hessen)....where can I find the Sony service office for this region.

Regards

Raed

[benste]

Please be so kind to stick to the Forums local language - this one is the german section.

In case you do want to have help in english - please post in the english forum (at least the next time you post something in here)

HInweis - englische Posts bitte im englischen Bereich

Sony Support Partner finden sich auf der Website des Supports unter dem Puntk Kontakt - außerhalb der Garantie - incl. Adressen und Telefonnummern. Evtl. findest du ja was in deiner Region (schlimmstenfalls Hamburg.)

[raihadi]

Leider mein Deutsch ist  nicht gut, ... danke für deine Antwort ...meine Laptob Alter ist nur drei Jahre. Ich habe in Support-Website gesehen, dass vor 4 Jahren Sony kann diese GPU kostenlos ändern .... Ist es wahr oder nicht

Danke

Message was edited by: raihadi

Message was edited by: raihadi

Message was edited by: raihadi

Message was edited by: raihadi

[benste · Accepted solution]

Well yes it's true there is a known failure in the used Nvidia Chips - Sony does change them for free within 4 years after first time bought,

Please contact out of warranty support to get your unit repaired.

=

bekannter Fehler - NVidia Chips werden bis zu 4 Jahre getauscht, bitte an den Support außerhalb der garantie wenden.

[raihadi]

Bitte, Können Sie mir die Garantie Support-Kontaktinformationen geben? ... Ich konnte nicht finden in SONY-Websites

Grüße

[benste]

Depending on your location and language skills choose one of these:

UK: http://support.vaio.sony.eu/computing/vaio/contacts/asc.aspx?l=en_GB&m=VPCB11V9E_B

or

DE: http://support.vaio.sony.eu/computing/vaio/contacts/asc.aspx?l=de_de&m=VPCB11V9E_B

please ignore the model no. which i had to choose.

[raihadi]

Thank you so much for your help..:smileyhappy: