No dolby atmos on Disney plus

[volverine86]

Hi there,do you guys have dolby atmos on Disney plus?

I just bought atmos soundbar and on Netflix there is atmos but not on Disney plus.

Just to say that im using sony xg9505.

Does this blody tv supports only netflix regarding dolby atmos or what?

thanks for any help.

[Pascale_F]

Hi volverine86,

You could try contacting Sony Support about this.

Cheers,

Pascale

[Sonyvores]

Have you updated ur Disney + app? 

[stewartgordon4]

sony only supports dolby atmos on netflix i had to go and buy the amazon fire tv cube 2nd gen where i got dolby atmos on disney plus

[JtR1888]

Disney+ customer support is useless, told me TV didn't even support the app, what idiots

In truth, Sony no better, I called, bloke took control of my T and said, oh, it doesn't work, try calling Disney+

Ridiculous to have a brand new tv that still uses an inferior app. There is no reason for it, LG works fine, Samsung works fine, definitely Sony version of App the issue, Netflix & Amazon just fine

[HannahEd01]

Hi JtR1888, what model do you have? As some models doesn't support it on any app other than Netflix.

[JtR1888]

Hi, it's KD55XH9005

[Joe_Dohn]

Are you on the latest software version @JtR1888 ?

[JtR1888]

Yes, certainly is

 

[Joe_Dohn]

If you have the latest version and all apps support it except for one, you can only assume that the issue is with the app.

I'm not sure if the app has support for it or not;

• If it does, you can try clearing the data and cache for it (or the entire TV) then restart by holding Power.
• If it doesn't, then it's basically unusable.

I've seen it mentioned on the forums before that it doesn't support Dolby Atmos, but I can't really confirm that for sure.

Hope this helps!

- JD