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MuriloSM

Hi, everybody!

My Z5 Compact is updated, but Android stay on 5.1.1 version.

I retunded the smartphone to manufactor configuration some times and I have tryed to update directly by the smartphone (wifi) and by xperia companion.

I called to Sony support and they told me to look for a repair service. I don't agree with this, for a while.

Could someone help me?

Thanks!

Ilyiva

~~На моём z 5,точно такая же проблема, нашли ли вы решение?~~

On my z 5, exactly the same problem, did you find a solution?

GT

NunoSEN2

Hi @MuriloSM;

When you insert your IMEI here, what do you get?

Ilyiva

That the device has the latest update, but in fact is the operating system 5.1.1

~~Что на устройстве установлено последнее обновление,но по факту стоит операционная система 5.1.1~~

Uliwooly

@Ilyiva

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Have you checked with XC?

Xperia Companion

Ilyiva

Translation via Google Translate:

Yes, I checked, but it's the same thing

~~Да проверил,но выходит тоже самое~~

Qatrium

@Ilyiva

We keep using Google Translate to find the meaning of your messages. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Updates availability depends on a specific characteristic of your device called "customization version". You can check this version by dialing the code *#*#7378423#*#* the tap on "Software info", if you want me to check if this specific customization version has the update released or not I can help you with that.