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jomanaes

Hi, my z2 phone turns black the screen while I am making a call and I can not see the options as I could do before.(for example to turn on speaker or look for a contact while on a call)
I ran all the tests, the light sensing one says that the screen should fade when I place the hand near to the sensor and this doesn't happen, not even when I completely block it.

Have tried the *#*#SERVICE#*#*, but when I test the light sensor it seems to be working as it detects different light intensities, and when I test the proximity sensor it only says is on, my guess is that it is stuck.

Can anybody help me to solve this please???

_alexdon_

No,sorry. You should get in touch with your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon

View solution in original post

_alexdon_

Boot in safe mode,see how it goes:

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

alexdon

jomanaes

I tried it and nothing happened still get the problem... As soon as I press call button everything turns black and the only way to end the call is with the side power button

_alexdon_

Do you have a screen protector or a flip case?

alexdon

jomanaes

Screen protector has been there since I bought It and no flipcase, why should this be a problem? screen protector is well placed and doesn't block the sensor, besides the phone has been working fine for long until last week

_alexdon_

In this case,are you willing to perform a software repair?

alexdon

jomanaes

How does that affect the performance of my phone and my information?

_alexdon_

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon