Incoming calls problem!

[Nettlesie]

Can anyone help?!
When my phone rings with an incoming call, my screen stays blank! I can't see who's calling nor can I answer the call!

I've restored my phone to factory settings. I've followed the repair process with PC Companion & it still doesn't work!

Please help!!!!

[dandy63 · Accepted solution]

Hi, go to Settings - Apps & swipe right to ALL then scroll down to IncallUI & select..........:smileysmileywink:

[Nettlesie]

Thank you so much!! That worked a treat! Really appreciate that 🙂

[dandy63]

Hey not a problem...happy to help 

[Nettlesie]

It's something so simple but I had no clue how to do it!

[dandy63]

Its only an issue that we have noticed recently since the 4.4.4 update....affects only some peoples phones but glad i could help 

[krissyapaz]

What do I select after incallIIUl? U have just written....

This I on of this issues I'm having with !y z2

[_alexdon_]

Enable it.

[Nettlesie]

You don't need to press anything after that once the box is checked! Your display for incoming calls should work no problem then!

[krissyapaz]

Thanks. It still didn't work. I've also tried to make and receive a call and its not working. Any other ideas? My phone freezes and resets after a call and I can't hear them and they can't hear me. 

Thank you for your help