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Fingerprintsensor fault

Andre_w
Visitor

Fingerprintsensor fault

Hello,

I have an Xperia Z5c.

I'm looking for a solution about the  fingerprintsensor.

Since i updated my Z5c the menu from the fingerprintsensor is gone.Befor the sensor worked well.

I can't select in the menu's no option to learn my finger to the phone.

Has somebody the same problem or the solution.

i done already a softwarerepair but stays the same.

The version is Android 6.0 .versie  32.1A.1.185

All help is welcome. Thanks in advance

21 REPLIES 21
ab0905
Visitor

this "fingerprint hardware not available" appears to me once a day since 5 days now

reboot is the only way to make it work again temporarly

reparation doesnt work

looks i'm not the only one with this situation

AlexanderXperia
Visitor

Did you solve that? The same thing is happening to me with my Sony Xperia X