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DimitarT

When I make a call on my Xperia Z3 the screen go black emidiatly, before take it to the ear. The same happen went someone call me and I pick up.
Any sagestion for the problem?

Mashaeel

I have the same problem with my z5 it goes black even when i finish the call for a minutes

DimitarT

HI, the reason for the black screen on my phone wasn't the screen protector. The front panel of the phone had loosened. Because of that the sensor was always on and I couldn't be able to hang up. My service provider change the front panel and everything became normal. But after three months it happens again.
Wenn the screen is black try to press, whit finger the top of the screen, not to strong, and if the screen light look if it loose.

Sorry for the bad English

Hope that is being helpful.

ghencea-RO

Now I have it too. No cover no bad screen fix nothing from above. I didn't drop it or anything, it came out of the blue. It worked fine before, now it has this issue. Nothing said above worked for me. Tried also restart turn off/on. I have Z3 Compact Android 6 by the way. Also tried the Diagnostic ear proximity sensor check, I suppose it is ok too. Maybe an new app, maybe the settings...I'll get back if I find the cause. Definitely must be the ear sensor or the calling app. Looks like the ear proximity sensor is on when it shouldn't be.

Renzotadd

I am experiencing the same frustrating problem, black screen during and after a call. I was thinking this was because an update. Then a friend who has a iPhone told me that he had the same trouble due to the screen on the upper part detaching from the frame, and really so it is! Now my if I want my mobile to work properly I have to hold the screen tog with the frame manually. It still has warranty and I ll ask to repair on this base but I don't find what happens so serious from a waterproof mobile...

7891

Hi there new to this, I have the same problem with my z3 I've done the ear proximity test and the vibration starts straight away before I have done anything. Any suggestions? this has only started happening since the last update.

MACHINGURA

HIE SUPPORT FORUM. I HAVE GOT AN EXPERIA Z3 DUAL SIM. MY SCREEN GOES BLACK WHEN I DIAL A NUMBER OR WHEN I SWIPE IT TO RECEIVE A CALL. I CANNOT LIGHT UP THE SCREEN WHEN IT IS ON CALL EVEN IF I PRESS THE ON AND OFF BUTTON SEVERAL TIMES'. SOMETIMES IF I MISTAKENLY DIAL A WRONG NUMBER IT IS VERY DIFFICULT TO END THE CALL SINCE THE SCREEN GOES BLACK AND ANY ATTEMPTS TO BRING THE SCREEN ON USING THE BUTTONS WONT WORK AND ITS EMPARRASING BECAUSE USUALLY THE CALL GOES THROUGH WHILST I AM FRANTICALLY TRYING TO STOP IT. I HAVE TRIED SEVERAL TIMES TO REPAIR THE SOFTWARE WITH THE EXPERIA COMPANION BUT THE PROBLEM USUALLY SURFCES A FEW DAYS AFTER REPAIR. COULD THIS BE MY SOFTWARE OR ITS THE HARDWARE . HOW CAN YOU HELP ME

gjiri

My friend on tht you just need glue on your screen near proximity sensor check your screen if it's tight up

sara2017

Thanks. Soon as I can, will try to do it.I am following well and I am keen to provide myself with a lot of information

Mohamed_Hemimy0

I used to have this problem for the last 5 months, and I was searching aggressively to find a solution, lastly I found it from Sony replies however I wasn't convinced with this solution till I had no other way but to give it a try. The solution is to take off the glass screen protector. Yes, thar was really the solution and my phone is working well again now.