Xperia XZs no longer lights up in any way

[SamueleOne]

Goodmorning everyone,

I recently purchased the Sony Xperia XZs, after the first boot the device was blocking and now it does not turn on, I tried to recover from Xperia Companion but it came out written this "the software update failed to make sure that your phone is connected to the computer and try again "and recovery does not go well, it reaches 10%, do you recommend what can I do? I've tried them all.
Thanks, waiting for response.

[CameronT]

Hi @SamueleOne, welcome to the community.

If Xperia companion is not working correctly there are a few steps that you can try to resolve this.

Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.

• Try different USB cables and a different USB port in your computer.
• Make sure that you have a working Internet access. Visit any website, for example, www.sonymobile.com, to verify that the computer can access the Internet. If that is a problem, please check cable, router or the Internet service provider etc.
• Check your firewall and make sure that Xperia Companion is allowed to access the Internet. For instructions, refer to the user guide for the firewall.
• Check your proxy settings. If you are trying to update your device when connected to a corporate network, you might be using a proxy. Contact your network administrator for further assistance.
• Check that Java is up to date on your computer. https://java.com/en/download/
• Restart the computer and try again.

[SamueleOne]

Good morning and thanks for the answer,


I tried everything you wrote to me but it does not go anyway, and now that it is unloaded, when I charge it, it restarts continuously and can not load.

[CameronT]

@SamueleOne,

See if you can complete a  software repair using Xperia Companion. If not, then I recommend you contact your Local support team to arrange an assessment of your device.