My phone has a green light but won't switch on this morning. I have tried the quick reset.

[jenny15]

I have tried the quick resst but this hasn't worked.

[disimes95]

Hi @jenny15 

So sorry to know that 😕
The phone is unresponsive, is that it?

Are you able to turn off the device without the SIM card and/or memory card?

[marceloh]

me too

[disimes95]

Hi @marceloh and @jenny15 

Does the problem persist?