So, I just got a Z2 two weeks ago. Used for a couple days and then took my daugther to a waterpark. Had the phone in my swinsuit pocket while running around after her. I made sure that both tabs were completly closed and at no point was the phone submerged under water, just splashed on.
On the way home, I noticed the camera and front proximity sensor fogged up and had a bit of water so immediately turned it off. Left it for a few hours and then turned it back on. First sign of a problem was I got a headphone connected message, even though no headphone was actually plugged in. I kept using it and as the day when along, the less responsive the phones screen got.
Hoping it was nothing, I turned it off for the night and left it. The next morning, I could clearly see water under the screen and it no longer registered any touch gustures. The phone turns on but stuck at the lock screen so I called up Sony support on July 29th. I told them what had happened and they had me check the water damage indicator located under the SIM card flap, to no surprise, it was red.
They promply give me a RMA number and tell me it will be checked for manufactures defect so I send it back the same day. A week goes by and no updates when I called but I get it back the next day (August 5th) without any documentation stating if they checked it or anything. The phone came back completly drained so I charged it for a couple hours, turn it back on and still the same issue. I called Sony and theyhave NO IDEA what the service department did or did not do.
Seriously?? I company as large as Sony has no idea what is going on and has to escalate my case to a manager to figure it out. I was told someone would call me within 48 hours but to no surprise, 3 days later and no call so I call them for an update so I have to continue to wait.
Some customers may get luckly and actually receive a Z2 that may be water resistant but based on multiple complaints here, YouTube and other websites, this is clearly a design flaw/quality control issue/manufactures defect.
SONY, I have purchased many of your products from TVs, Playstations, computers, cameras etc but will never buy one of your products again. You advertise this as a waterproof phone but for a lot of us it's NOT.
I hope everyone that has a similar experience gets a replacement phone but I doubt most of us will. I'm sure when they call me back they will say "sorry, you must have left the flaps open so we're not going to cover it" so say good bye to your hard earned money.
I hope Sony actually reads this and the many other threads about this and does something about it. If not, they will surely loose the very little smartphone marketshare they currently have.
Frustrated customer in Canada.
