Z2 Waterproof, NOT!! DO NOT BUY THE Z2!

[Hound88]

So, I just got a Z2 two weeks ago. Used for a couple days and then took my daugther to a waterpark. Had the phone in my swinsuit pocket while running around after her. I made sure that both tabs were completly closed and at no point was the phone submerged under water, just splashed on.

On the way home, I noticed the camera and front proximity sensor fogged up and had a bit of water so immediately turned it off. Left it for a few hours and then turned it back on. First sign of a problem was I got a headphone connected message, even though no headphone was actually plugged in. I kept using it and as the day when along, the less responsive the phones screen got.

Hoping it was nothing, I turned it off for the night and left it. The next morning, I could clearly see water under the screen and it no longer registered any touch gustures. The phone turns on but stuck at the lock screen so I called up Sony support on July 29th. I told them what had happened and they had me check the water damage indicator located under the SIM card flap, to no surprise, it was red.

They promply give me a RMA number and tell me it will be checked for manufactures defect so I send it back the same day. A week goes by and no updates when I called but I get it back the next day (August 5th) without any documentation stating if they checked it or anything. The phone came back completly drained so I charged it for a couple hours, turn it back on and still the same issue. I called Sony and theyhave NO IDEA what the service department did or did not do.

Seriously?? I company as large as Sony has no idea what is going on and has to escalate my case to a manager to figure it out. I was told someone would call me within 48 hours but to no surprise, 3 days later and no call so I call them for an update so I have to continue to wait.

Some customers may get luckly and actually receive a Z2 that may be water resistant but based on multiple complaints here, YouTube and other websites, this is clearly a design flaw/quality control issue/manufactures defect.

SONY, I have purchased many of your products from TVs, Playstations, computers, cameras etc but will never buy one of your products again. You advertise this as a waterproof phone but for a lot of us it's NOT.

I hope everyone that has a similar experience gets a replacement phone but I doubt most of us will. I'm sure when they call me back they will say "sorry, you must have left the flaps open so we're not going to cover it" so say good bye to your hard earned money.

I hope Sony actually reads this and the many other threads about this and does something about it. If not, they will surely loose the very little smartphone marketshare they currently have.

Frustrated customer in Canada.

[Hound88]

As I expected, called in today because no one got back to me.

Sony is not going to reapir or replace my phone now due to water damage.

I'm not at all surprised but will definately take it to any media I can to spread the word about my experiences.

So now, the $700 I spent on a water proof phone is just sitting in my drawer.

Sony **bleep**!!!! 

[christopherjz]

Don't talk nonsense Bearings. Sony can't write a clause that stops a consumer, or consumers, taking out a lawsuit against them. The law supercedes any contract.

I will support you all the way Hound88

[Hound88]

Thanks Chris, I'm going to look into this.

There is just too much evidence that Sony has a defective product that either needs to be recalled or replaced.

At this point, I don't even want a replacement as this phone is just a reminder of the terrible mistake I made to buy it.

Let's just first do our part and spread the word out about this phone and Sony's lack of service.

[Bearings]

Christopherjz, you did not read properly. Sony did not say you cannot file any suit against them in the US but you have to do it as an individual, not as a group (they call it class act) in the States. After what happened to Playstation in Canada, they already grew wiser. If you disagree with this clause you would have to write to them within 30 days of purchase but this only applys to US law. Most other countries don't support class act suits which is more prevalent in North America.

Anyway, Hound88 need to seek help from his/her country's consumer protection agencies to address this issue. Taking up a law suit is both time consuming and not cost effective for a phone.  I believe there is always a way to resolve issues and the Courts should be the last resort if all things fail.  

[ahmedffsd]

Well its just happend to me i just bought full pakage xperia z2 a week ago and i am a fan of sony product but, first i got my xperia s defect yellow screen and they replace it with new one another issue with tablet z there is a just broken flap and the replace it but when its came to z2 they said we cant replace we will only get ur device fixxed, i said what if u fixed it then the water leak inside again then he says that what we can do what rise my tem he said if u want to go to police of suit or any thing u just go we dont give a f**ck, this is really makes me sad what happend SONY!!

[dandy63]

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@ahmedffsd wrote:

Well its just happend to me i just bought full pakage xperia z2 a week ago and i am a fan of sony product but, first i got my xperia s defect yellow screen and they replace it with new one another issue with tablet z there is a just broken flap and the replace it but when its came to z2 they said we cant replace we will only get ur device fixxed, i said what if u fixed it then the water leak inside again then he says that what we can do what rise my tem he said if u want to go to police of suit or any thing u just go we dont give a f**ck, this is really makes me sad what happend SONY!!

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So, who exactly said to you' we dont give a **ck'........offiicial Sony Customer rep or the guy in the store where you bought it:smileysad:

[christopherjz]

I disagree with you Bearings. I don't know where Hound88 is from however I do know that in the UK it is very easy and cost effective to lodge a complaint with the small claims court against Sony. I don't think it would be very cost effective for Sony to fight all the claims they will get, as they have to attend court to give their side. I'm sure other western countries will have similar processes.

The onus is on you, however, to prove that the phone is defective. I'm sure you can pay an independent engineer somewhere to do a vacuum test, if Sony won't. Any costs you incur can be added to your claim

[Bearings]

Christopherjz, OP indicate that he/she from Canada.  This is Sony website link for the warranty in Canada:

http://store.sony.ca/helpdeskcategory/helpdesk-registration-and-warranty-category-template_sny_helpd...

I think you need to purchase Accidental Damage + Service Plan. I think is about 70 to 100 Candian for a 5 years plan. Isn't this similar to UK insurance coverage for mobile phone? 

[christopherjz]

UK phone insurance is around £7 - 8 a month but includes theft and loss protection. Plus most policies make you pay £50 excess on a claim so the Canadian option of $70-100 for 5 years accidental damage and service plan is much cheaper.

[Bearings]

Hound88, why not try to register and see whether you can sign on for the plan. They will be obligated to repair your phone.