Xperia Z2 back cracked inside the cover!!!!!

[Camcy]

Hi,

I have recently purchased the Sony Xperia Z2 phone and within a weeks time the back glass cracked in the cover all by itself. This is rediculous!!!!

Never expected something like this to happen. I take so much care of it and i havent allowed it to even hurt anywhere as it is always in its cover. I woke up this morning and picked up the phone from my table to make a call when i felt something wiered happening in the back of the phone, i took of the cover only to realise that the back glass is cracked.

I hope you guys are going to replace it for me as this has to be some deffect in the phone. It horrible. Its my first Sony phone and i have a real bad experience.

[dm841]

For anyone who is affected in the UK, Sony has given a telephone number to call (08705 237 237) which is open Monday to Friday from 8am to 8pm and on Saturday from 9am to 5pm. 

[Camcy]

I have contacted the dealer and they are yet to get back to me on this. I however, still need to know what Sony Xperia has to say about this as it is unacceptable to have such issues with an expensive phone like this.

[dm841]

ring the number above to get the answer you deserve as that team is dedicated to the issue which sony is aware of 

[Camcy]

I am from Goa so i will need a contact no. for someone in India.

[dm841]

oh ok ring sony india direct to get an answer not some dealer

[christopherjz]

Sony don't say anything about it. It's a common fault and they have been pretty much silent.

Thanks for posting that number again DM841 but not all of us are in the UK and this is a worldwide issue.

[dm841]

i do understand but here in the uk they have said some units might be faulty nd they will change it for free if it happends to be so hence why i said try to contact them directly not the sony center but like the sony office for your region 

[GnomesChambers1]

Does anyone know anybody that's actually had any luck in getting a replacement product for this? I live in the UK & both myself and my partner purchased these phones just over a week ago and we've both had the same problem. Im absolutely furious.

[dm841]

ring the number above and report it to them since they appeared on watchdog they provided that number