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XPERIA C screen problem

elc327
Visitor

XPERIA C screen problem

Honestly, i'm totally pissed of SONY MOBILE. Two weeks after I bought my "Xperia C2305" I already experienced some flickering screen (sort of a problem in its pixel). A Sony Technician in Glorietta 3, Makati Philippines told me to reset my phone (Restore Factory Settings), which I did. Also bought a high memory card suggested by the technician, thinking that it was the memory of the unit that caused flickers in my phone. And then the phone went well for a month and some weeks... Now, while I was texting my friend, It happened again! I never mishandled my phone! Nor downloaded large size files/apps/games! I tried to turned it off and did a manual reset (press hold the power button and upvolume key) which I did the first time it happened. Yet It didnt worked. Worst part is, when turned on my phone, i only see dark screen and a voice prompt kept on saying "Screen is off"... I had to remove also the back cover to turned it off because it gets hot for some reason, I don't know! This is too much of a hassle...!!  I  am hoping this time my unit will be replace! Which I requested the first time I experienced this crap! And i hope SONY MOBILE wil do some action about this!
 
I will greatly appreciate if SONYmobile will reply to this COMPLAINT.
18 REPLIES 18
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_alexdon_
Expert

Forward your complaint here:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
elc327
Visitor

Well i will be glad if Sony will reply thru this message. 

Rickard
Master

Sorry to hear about your phone.

Your phone may need to be repaired or replaced and in that case you need to contact a service location or local Sony Xperia support using the link 

elc327
Visitor

How will I repair the phone software when I don't see anything on the phone's screen? I already have the Sony Bridge for Mac... Please help me on this.. I need my phone badly..

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_alexdon_
Expert

You do not need to see anything on your phone,to connect via sony bridge it needs to be turned off.But I still advice you to take it into service,because there is no reason why you should repair if the problem is hardware.

alexdon
elc327
Visitor

But i think my phone is not off... it is only the screen.. Even if i removed the back cover.. 

never mishandled this phone...

elc327
Visitor

i have to turned off my phone for now.. pls help me.. it keeps getting hot.. i cannot go to service center now bec its already close and im at work.. i could only visit service center during weekends.. totally hassle.

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_alexdon_
Expert

So if you remove the back cover,press the little button with some pen.

http://userguide.sonymobile.com/referrer.php?region=gb&product=xperia-c#!Turning-on-or-off-the-devic...

alexdon
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_alexdon_
Expert

Ok,so you only have MAC there?

alexdon