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Water inside my z2..waterproof?

firas_A
Visitor

Water inside my z2..waterproof?

I used my z2 in the pool with in mind that the phone should not be under one and a half meter and made sure the flaps were tightly closed. Shortly, the phone stopped working and switched off. I tried to start the several times, but the sony logo appears and vibrates twice and finally turns off. Water has clearly leaked in. The rear and front cameras are covered with moisture from the inside. After a while it automatically started vibrating continuously and stopped and some point. Since then, the device has been completely dead.
2 REPLIES 2
Hampus
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you raise this with your local support team for further information about how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Hound88
Visitor

Firas,

Sorry to hear that you are yet another victum of Sony.

I faced a similar situation and they have flat out denied my requests to replace the phone due to manufacture's defect.

Have a read of my story here:

http://talk.sonymobile.com/t5/Xperia-Z2/Z2-Waterproof-NOT-DO-NOT-BUY-THE-Z2/m-p/787803?sl=y&sso_no_l...

I wish you luck but doubt you will get them to replace it. Son't policy is to only replace water damaged phones but will say that it's your fault water got in.