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sound enhancement crashing

waterproofing
Visitor

sound enhancement crashing

When I open walkman --> settings --> sound enhancements--> settings( in which we select the surroundings eg. Studio club and concert arena) it crashes
It says sound enhancements stopped working
It all happened after 4.3 update
Phone has become.full of probs its heating more than before and hangs also
Please look into the problem please
Thank you
30 REPLIES 30
morthren
Visitor

I had this same problem after I updated to 4.3. I can confirm that Factory Reset did solve this problem for me. 

waterproofing
Visitor

@Sam there was no data in the app so cant clear it
There was 12Kb cache which I cleared can you tell me any other solution other than resetting my phone I cant afford to reset my phone there are lots of apps which are installed I dont want to lose them as is would increase my headache.of reinstalling them. Plz advice something practical and Also i dont want to reinstall the.software because I recieved two updates already from Sony it is a kind of software reinstall which dint work
leopraji
Visitor

After the updation of 4.3 i'm getting several prblms frm my z1.first- sound enhancement stopped
Second-during a call i cant able to check my other contact numbers,i cn reach till the names of my contact.Sony should rectify these prblms,because now i have gt a fear to check updates frm sony.Also i have seen similar complaints in this forum.Awaiting the replies.
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_alexdon_
Expert

You need to run a repair process via sony update service to rectify some of the issues.

http://www.sonymobile.com/gb/tools/update-service/

alexdon
ArcS_SG
Visitor

Yes, the REPAIR process via SONY PCC fixed the Sound Enhancement crashing problem for my Z1 running Android 4.3, it also fixed the low volume problem, previously the volume of the ringtone was very low too even at the loudest volume.

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_alexdon_
Expert

Great.
alexdon
Honami
Visitor

I face the same problem when accessing walkman>settings>sound effects> sound enchancements>settingsScreenshot_2014-02-20-22-21-50.png

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_alexdon_
Expert

Repair your phone software via sony update service or pc companion.

alexdon
ArkZ1234
Visitor

After I submitted upgrade firmware to 4.3 (Xpepria Z1) I had a serious problem about my sound enhancement does not work. It doesn't force close. It just has no reaction when I try to use clear audio+ or use equalizer. The sound always just the same. I tried everything such as factory reset or reinstall firmware through PC companion but it still the same. Please send me the way to fix this problem. Listening to music with good quality is the most important thing that I pick sony as my smartphone. Thank you

wiggerbc
Visitor

I agree hope sony fixes this issue soon.. Xperia care keep telling me that it is a hardware issue but it can't be a hardware issue because it only happened after Jb 4.3 update. If it is hardware then I want a new phone because their update screwed my phone.. My phone in now a dud