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Poor service and warranty backup

sreejith80
Visitor

Poor service and warranty backup

Bought an Xperia M three months back and the phone was working pretty well till aug. On august 1st week display went off suddenly and when taken to service centre they have rejected warranty by saying its a display crack. When i argued that the phone doesnt have any external damage and nothing happened from my side they have told they would try to accomodate in warranty. After keeping me waiting for nearly 20 days they have come up with an answer that warranty stands rejected. They have even told that they cannot prove how the damage have caused and the display is so delicate that the same thing can happen if you keep in your hip pocket also!!! I've got a feeler that they are searching for ways and means to save money under warranty..

1 REPLY 1
Thommo
Genius

Contact your Xperia care team and explain this to them http://www.sonymobile.com/global-en/support/contact-us/