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Mp4 and youtube app video does not open sometimes along blank recorded video having only audio

Sonym4aqa
Visitor

Mp4 and youtube app video does not open sometimes along blank recorded video having only audio

My m4 aqua (a new one ) sometimes shows cant play the video when i open mp4 type of videos. Amd same is the case with youtube app and also sometimes in my revorded video i will get only the audio file no picture nothing.....help me out its irritating..
25 REPLIES 25
NewsonyuserC
Visitor

Hello there, I recently purchased a new Sony Aqua M4 and when I try to play youtube videos or any videos that I have recorded on my phone, I will either get an error message for YouTube or a black screen for my personally recorded videos. What should I do? This phone is far too new to have any problems. Thanks.
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SophiaW
Enthusiast

Hi NewsonyuserC, welcome to the community!

If the phone is only a few days/weeks old, I do highly advise taking it back to the retailer to see if they are able to provide any assistance as this issue has occurred so early on in the handsets life.

Something you can try before taking it back or if they weren't able to assist - is clearing the data for both Youtube and the app you are using to view your home made videos. Just go into Settings > Apps > All > scroll down to the app & tap it > then tap Clear data. If the issue persists after doing so, I then advise booting the phone into Safe Mode to see whether or not the issue is present then, as this will allow us to determine whether it is just a third party app or a software issue. 

To boot your phone in safe mode press the power key until the Power Off message appears > hold your finger on Power Off for 2-3 seconds until 'Reboot to safe mode?' appears > tap OK. (To exit Safe Mode just power the phone off & then on normally). If the issue was not present in Safe Mode, that indicates a third party app is causing the issue. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep. If this doesn't help or you have found that the issue was still present in Safe Mode - you will need to run a software repair on the handset.

Sonym4aqa
Visitor

Same is the problem here too my video app(pre installed one) along with youtube majority of time does not play videos though sometime it work...mine is also a new phone
It says. Cannot play video for my video app and an error occured touch to retry in youtune app....also whilr recording a video...sometime i only get the sound recorded along with blank screen.... Thogh it doesnot happen always. Still it irritates me
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Uliwooly
Expert

@Sonym4aqa

Do you encounter the same youtube issue while on >> safe mode ?

as for the MP4 videos, how did you transferred them to your phone? Media Go?

Sonym4aqa
Visitor

Not only that even the vudeos of utube app
Sonym4aqa
Visitor

Videos
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Uliwooly
Expert

@Sonym4aqa

I don't understand your repllies, boot on >> safe mode and check if youtube works. 

Francoscc
Visitor

Good Afternoon:

I bought a Sony Xperia M4 Aqua about a month ago and it suddenly stopped playing videos. When I say videos I mean Youtube, Facebook or any other website. I dont know what to do since there is no real answer anywhere.

Can you please help me?
Phy
Legend
Legend

Boot on safe mode and check if you experience the same issue.

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available