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mobile data connection problem

satmechy2
Visitor

mobile data connection problem

every time It takes 10 min to connect sometimes it doesn't connect so I have to reset apn setting n restart the phone,it's really irritating me
19 REPLIES 19
satmechy2
Visitor

sony give solution
profile.country.GB.title
Uliwooly
Expert

The issue could be 

an old / faulty SIM card 

or 

double check the APN settings 

or 

Network coverage issues. 

satmechy2
Visitor

it's 1 month old SIM n signal is full, it works fine till Sunday
satmechy2
Visitor

uliwooly r u sony employee
profile.country.GB.title
Uliwooly
Expert

There might be an app creating this issue, taskillers, antivirus, battery apps, task managers are know to create this issues

Repair your phone with SUS or PCC and stay away from such apps

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

atulct
Visitor

Issue is still unresolved. Mobile data gets disabled suddenly and after that does not enabled, unitll you reboot. I called call center. They suggested factory reset. I did that and now checking.

Sony should give some solution for this. I am using Xperia M-dual.

atulct
Visitor

Still same problem. One work around I found as opposed to restarting the phone is to go to

Settings - > More -> Mobile Networks->SIM1

Change Network Mode from GSM to WCDMA or from WCDMA to GSM and after that the Mobile Data signal picks up. It seems this issues more prominent in Network areas where the coverage is weaker.

atulct
Visitor

Hey I found the exact reason why this is happening. Let me to through the reasons one by one.

1. It is NOT the SIM : Using the same SIM I am able to browse with no issues whole day in my office. This issue occurs only when I am at my home Network and using this phone.

2. It is NOT single SIM versus dual SIM : I tried connecting both ways but the problem stays.

The only conclusion that I can draw from the above experiments is that this issue is there in areas where the Mobile signal is low or intermittent. Once the Tower signal is lost the Internet connection is also lost. After that even if the Tower signal comes back and mobile picks up the signal the Internet connection does not resart. So we need to do phone restart, GSM/ WCDMA change and all these other tricks to make it start.

Sony please log this as an issue and provide some solution.

satmechy2
Visitor

still no solution why?