There are many problems that I am facing with my Xperia XA Ultra Dual.
1. I am sometimes not audible to the person I call. This is for 90% of the time. But works well at times.
2. Camera is not at all clear, and I can't even click a clear picture of a large object.
3. The phone overheats. Because of which my flip cover broke (not one, but two flip covers, and I can show you the pictures as well, as no soft inner cases are available for it in India, and your help call center and service center say we can't do anything), which led my screen to break. Phone was in warranty, but the service center still asked for 6k rupees, and so I waited till the warranty was over, and then they asked if it was in warranty.
4. I bought the phone on 30/07/2016, and I was told that I had bought the first piece in north India, on the day it launched. The screen had yellow stains within a month. I called your call center for India and they said to go to the service center. The service center said after just a month of my buying the phone, that we can't do anything. You have to get the screen replaced by paying for it. And now, around 10 days back when I went to the service center to get the screen replaced, they said that we replaced all old models (which mine obviously, because it was the first piece on the day of launch), but I wasn't informed about it. In fact, he said that if you had come earlier(WHICH I DID!! ), we would have replaced your phone because this was a defective stock.
Now, the problem is:
1. I had to pay for a defective screen, when I had informed earlier on the toll free number of Sony India, and in it's service center. And my screen broke because of the cover, which broke because this stock is defective so it overheats. And still there is no guarantee that it won't get yellow stains again. Plus, they should have informed me.
2. My microphone is not working since 3 days, and I can't talk with anyone from it.
3. I can't click even one clear picture from my phone.
I am very frustrated because this phone has so many problems, no one to solve them and I never expected such poor service from Sony.
P.S. Can anyone help me in finding screen guard which covers entire screen, and soft inner flip cover?
