Hi there.

I got me WH-CH500 wireless headphones a couple months ago and it was working great until about a month ago. Its started showing me a purple light from the led indicator. I tried hard resetting it but nothing changed. I also tried letting it fully charge to reset automatically but that hasn't worked either so I'm gonna need help on trying to fix this.

Model: Sony WH-CH500

Symptoms: unit has a purple LED light. Nothing happened to cause this, no impact to device, no adverse environments etc. Simply one day I charged the unit and the LED turned purple and the device became unresponsive. 

Troubleshooting:  Tried resetting also, no success. I let the battery drain and charged it again, however, same result.

What should I do now?