WF1000XM3 DSEE HX Lowering quality

[thenownow]

Hello, bought the wf1000xm3 about 3-4 days ago. I've discovered every time I turn the DSEE HX to auto, it lowers the sound quality of my Spotify (fuzzy sound). Is there anything I can do to stop this or do I need to send the earbuds back and get new ones? I use an android phone.

Another issue I've been having is them not being picked up by my laptop.

Any solutions?

Thank you.

[Peter_S.]

Hi,

Does it only happen with Spotify or other sources as well.

If it happens only with Spotify, then I would recommend not to set DSEE HX to auto.

Cheers

Peter

[thenownow]

Not only Spotify, just checked it with YouTube and got similar results.

[thenownow]

It's most noticeable in the snare drum frequency it fizzes, vocals remain clear but go quieter.