MDR-100ABN

[mattnm]

I have just got a pair of MDR-100ABN and they won't charge.

I am using the inbox charger. 

The plug is fully connected. 

I have tried charging them from a Macbook Pro and an iMac.

This is the first time I have tried to charge them.

The red light comes on for a second or 2 and then goes off.

Anyone able to help?

[jumpsuit]

Hi @mattnm and welcome to the Community

Do your Macs recognise the headphones?

Have you tried a different micro usb cable in case there was a fault with the one supplied?

[mattnm]

They recognise them as in I have had them paired via bluetooth before yes. They don't recognise them when I plug them in if that is what you mean.

Yeah I have tried 2 different cables as well as the one that was supplied.

To add more confusion to the case. I managed to do a hard reset of the device holding down power + play. After that, they srarted charging and had a continuous light. 

I thought that the problem was solved. I unplugged them to check the battery level, plugged them back in and the same thing is happening. Only this time, factory reset isn't working.

[jumpsuit · Accepted solution]

Hi again

If you've tried different cables and the reset didn't work

then sadly the only option left is to give Sony Support a call,

(Or if you bought them from a store then contact the store if they are relativeky new

or in warranty with them)