Sony KDL 46W5810 bbc iplayer problem - error "This Content doesn't seem to be working. Try again later

[tom.74]

Sony KDL 46W5810 bbc iplayer problem - error  "This Content doesn't seem to be working. Try again later

Hi All

I have 46W5810 with freesat hd

im on virgin broadband , around 7mb download  adsl sefvice

bbc iplayer works fine on laptop and  ps3

this was working ok before on 2mb, max 4mb ,   tiscali broadband

i have done full tv reset

i have latest tv firmware

i have refreshed my network settings numerous  times

i do access bbc iplayer by pressing red  button on bbc channel

then i  can see program list and some  description of the program, at the same time i can see netowrk activity on the  network port where my tv is connected

once trying to play it i have above  error

the bbc iplayer list constantyly update  itsels once new programs there

i can play hd movies from PS3 Media Server  from my laptop on that tv

please advise as I don not what to do  next!!!!

[tom.74]

Hi - Is there any one who can advise on the above issue...is this a Sony HW problem or BBC / Virgin ?

May be one of the Sony guru can advise? thanks for any help....

[Catmambo]

Hi

Maybe try using the proxy settings for Virgin Media, see if that makes a difference?

https://www.sony.co.uk/discussions/message/661217#661217

Thanks

[tom.74]

Hi Catmambo -  - I dont have a proxy settings option within network and do not have internet settings there..pls see the screen shots

[tom.74]

pls see the player error when trying to play a program...

I have tried even to enable DMZ on my router to expose TV to the internet

I have tried to use port forwarding to ip of my TV

but still same problem ...pls see below

Message was edited by: tom.74

Message was edited by: tom.74

[tom.74]

Hi All - my issue is still not resolved, any thoughts on this subject please…

[jocardy]

Quite likely to be a Sony issue as my I player on Bravia 40EX403 on freeview is doing the same thing. This set has an older Iplayer platform compared to my other two Bravias which are working OK.

[tom.74]

Hi Jocardy - have you tried to report that to SONY support?

I ave and they haven’t even acknowledge that I do access the IPLAYER
via red button.. they said this is not how is should be accessed....so they
have washed their hands and told me to speak with BBC or my ISP but I think
this is not a case

The SONY TV which I’m using is one of the 1^st with IPLAYER….I still
think that this is a SONY issue

[jocardy]

The Guarantee does not cover this type of fault. It has happened before and has come back into use in 24hrs. Other ip videos eg channel 5 still work by the way. I find Sony telephone help a waste of time. More use talking to Sony on here. I'll post again  when I get it back.

Message was edited by: jocardy

Message was edited by: jocardy

[jocardy]

Sure enough, it was back on within 24hrs, hope yours is working also.