Amazon Prime Contents Error

[bezzamac]

My TV (model KD-49X8505B) has just come back from repair and now it will not connect to Amazon Prime. It connects to other apps with no problem. All I get is a rotating white circle

[Anonymous]

Hi there,

Have you tried a factory reset?

Best wishes.

M

[bezzamac]

Hi, I tried a factory reset and I still have the same problem