50w829 apps missing! TV is no longer smart.

[Gloopy1]

can anybody help. 

The app tray on my TV is for some reason empty.  I can't load Amazon, now tv , you tube etc....

all settings are up to date, it is connected to the web, I have refreshed Internet content and still the tray is empty.  Can anyone suggest a solution?  

Switching off and on again doesn't work either. 

is this a fault?  Do I need to invoke the warranty?

Thanks

[Anonymous]

Hi there

The model of your tv - does it end in an A, B or a C?

If you have gone over things and all else fails - do a full factory reset of the tv.

Cheers

[Gloopy1]

I think it ends with b 

[Anonymous]

Can you also ensure that you have the latest firmware installed:

https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/bravia-kdlw-firmware-update-v2704/KDL-50...

And to do a factory reset:

http://pdf.crse.com/manuals/14HE468111/EN/c_gset_europeall_co_facset.html

[Gloopy1]

Thanks.  Give me a couple of days to get this tried and I'll come back to you.  I really appreciate the speedy response.