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ab123

Hi,

I've just downgraded from an iPhone to a W995. I pay T-Mobile monthly for my sim card and get 1GB of data with that.

When trying to access the internet I get a message saying 'Connection failure. check settings. If problem persists, contact internet provider,' T-Mobile have no idea how to solve my problem.

When in internet settings I have lots of options; E-Plus, o2, T-Mobile, Vodafone, debitel. All web and MMS options. I have selected T-Mobile Web as this seemed logical but I still cannot connect. Is this the correct setting?

Thanks.

Rickard

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If the T-Mobile Web account doesn't work, ask T-Mobile which APN you should use for your subscription and then create a new data account under Settings -> Connectivity -> Internet settings -> Connect using -> Options -> Create new -> PS data. Enter any name of the account, the APN from your operator, save it, select it and save.

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Rickard

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If the T-Mobile Web account doesn't work, ask T-Mobile which APN you should use for your subscription and then create a new data account under Settings -> Connectivity -> Internet settings -> Connect using -> Options -> Create new -> PS data. Enter any name of the account, the APN from your operator, save it, select it and save.