LCD Screen broken - SE support not reacting - What can I do?

[#1]

As the title basically says it all, my LCD screen has broken. The phone was in my pocket while i was changing a flat tire, after that it was broken. The phone still works, however inside the LCD display has some strange black lines and a piece of the display remains black. I sent several emails through the SE website. The first reaction was that i had sent an email to the wrong support, and that they have forwarded my message to the appropriate support dept. From that request i haven't heard anything yet ( 1 week ago). Since i bought my phone online, the phone originated from Hong Kong. So i sent an email to Hong Kong support. They replied to update the software using the SEUS. I sent them a reply that updating the software didn't help, but i have not received another reply since. I also sent another support request to what i believe is the right support for my location (Aruba, Caribbean), but i didn't get a reply, not even a confirmation of my support request.

So now I don't know what to do with my phone, where I live there is no SE service center or any dealer or anything that can fix it. Any suggestions as to what I can do to get my phone fixed? Many thanks in advance.

[Jeff]

There isn't.

The fastest solution would be to see if you can organize a time, through email, where the contact centre can call you.

EDIT: Did you call the 1-800 via landline? cell? VoIP? I tried from the office VoIP and got another company (I'm also in the Caribbean currently).

[#3]

Try this number for Sony Ericsson HK:

+852 8203 8863                                                      
+852 8102 2886 (Xperia™)

I was able to find this numbers on the yellow pages in Hong Kong and from the Chinese SE HK website

[sushidushi]

Would he need HK or the Caribbean...?

I tried to find a normal number for the Caribbean, but in vain.

[#5]

Oh! I thought you were all looking for the HK number.

[sushidushi]

Ginoize bought the phone in HK, but as the repair wouldn't probably be covered by warranty, I thought it might be better if he tries to contact a more local centre.  If he could contcat anyone who could help him it would be a good start...!

[#7]

I can't seem to extract any information about SE Aruba.....

[sushidushi]

No, nor could I.  I'll try again later, if I get the chance...

[#9]

Okay... since I'm not from around that corner of our little world, I can only provide you with something you might already have had.....

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist#Americas

Now there's at least a dozen or so numbers which you can call, and I believe getting the phone to one of the neighboring countries should not be so difficult, no?

Pardon my ignorance if I'm not making any sense or not helping.

[#10]

Hi again all, thank you for your efforts. I have sent an email support again, this time to US, Venezuela and Colombia, which are a bit closer. I'll post again if I hear anything.

Sushidushi, I thought your name was a coincidence, it made me laugh!

[#11]

We are all rooting for your success.

Look ahosuld all things fail and you need to send the device to HK, I am more than willing to help you draft and reply emails and letters in Chinese Mandarin.