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Screen burn on KD65A1

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RichardS1952
Explorer

Screen burn on KD65A1

I previously posted about my interactions with Sony over screen burn. My tv was just over 2 years old and developed burnt images. Self inflicted said Sony and therefore not covered by the guarantee. Very helpful !

Under the Consumer Rights Act it’s the retailer not the manufacturer who is responsible to the consumer so I took it up with Curry’s /PC World who collected the tv a couple of days later and said it would be back within 7 days repaired, if they could or replaced if not. 

They couldn’t repair it so replaced it with the 2019 model. No fuss no argument.


Well done Curry’s ! 



1 REPLY 1
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chrysidis
Explorer

I wish I had the same treatment from Media Markt.

Good for you!