New TV Problem

[Pocketacer]

Hi, just bought a kdl50w809cbu, when it's been turned off for a while I'm able to switch the to on, goes straight to my hdmi channel (TiVo box) but there is no sound and remote buttons and to buttons are all unresponsive, have to pull the plug out the back to get it working. Has happened three times now. Anyone else had this issue?

[rooobb · Accepted solution]

Reset it to factory settings, it solves most of the problems after a fw upgrade.

[Pocketacer]

Nice one, did a factory reset, fingers crossed it will be ok when I get back home, I'll let you know, thanks

[rooobb]

Ok let us know if it works! Mine is working really well after the reset (even if it tooks some times to riapply all the setting and download all the apps...)

[Pocketacer]

Thanks mate, the "Mrs" says its working ok now. Hopefully won't have anymore problems, loving the tv:)

[rooobb]

So it's the same also in UK: our Mrs are the real boss everywhere!

[whoisandwhoisnt]

I have exactly the same problem...once the TV has been turned off for a while (eg overnight) when I switch it on, the picture is fine but there is no sound at all and the remote control is completely unresponsive. The TV has to be unplugged and then switched back on, after which everything works fine (until the next time it has been switched off for a while) 

My firmware is up to date. 

Model Sony Bravia KDL-55W755C

Is there any other solution than doing a factory reset as I have a lot of settings, apps etc saved to the system?

Thanks in advance

[Pocketacer]

I really would do a factory reset and deal with losing your apps, mines been working flawlessly since, maybe there is a backup app you could download from the play store with saves your set up

[whoisandwhoisnt]

Ok - attempted a factory reset. 

Over two hours later I now have a completely black screen, with no response to any button press. 

The LED light is illuminated, but nothing else. 

Worried that I've bricked my TV

[rooobb]

I heard it happening to someone once. Try unplugging from main and left it disconnected some minutes for two or three times until you see the Android logo coming again.