KD-65AG9

[ruzicka851]

Hi, I´m getting no sound via eARC to my AV receiver (SONY STR-DB850) . I even tried another AV receiver (Denon) and change the HDMI cable but the same results. When I connect the eARC input TV detects an eARC compatible device, prompts me to setting but only black screen appears. Already tried all the recommendations from Sony web (power offs etc..) except the TV factory reset. Anybody a suggestion?

Thanks

[Marino.Manolo]

?

After connecting the TV to your audio system, press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system].

[royabrown2]

@ruzicka851 

I can’t find that product. Are you sure it isn’t an STR-DN850?

If it is, then it is only ARC compatible, not eARC.

So if the TV is misidentifying it as eARC compatible, it will be sending it signals it can’t cope with.

Try locking the TV to ARC, and see if that works.

A further possible issue is that eARC needs an ‘HDMI with Ethernet’ cable, and are you sure that the two you have tried both meet this spec? If not, this might be why you are getting eARC compatibility misidentified.

[ruzicka851]

Hi royabrown2

thanks for replying. Yes, sorry for the typo - it is STR-DN850 indeed.

eARC TV option I could identify is only AUTO or OFF. Cables are positively eARC compatible with Ethernet. I believe it is some kind of Android software issue. As said, the eARC input is detected and a "configure" option is displayed automatically, but when clicking on it only black screen appears. In the meantime I also realized that I´m getting NO sound even from digital/optical output, so it seems that the whole external sound mechanism is not working properly. 

Shall I go for factory reset?

[ruzicka851 · Accepted solution]

Factory reset did fix the eARC problem, however optical out still not working.

[HannahEd01]

Hi ruzicka851, is the optical issue from the TV or the receiver?