Z5 front screen cracked by itself?? Unresponsive and need flight...

[Hefigu]

My new z5 front screen cracked without any accident (no dropping etc..). the back panel of my z2 cracked too.. (I was hoping Sony would be better quality than iphone..) As the front glass is cracked from top to bottom the phone is unresponsive. I'm abroad and flying home tomorrow, how can I turn it off (or flightmode) during flight?? tried the on/off button but I cant off the phone, due to the choice of restart ór off on the screen (that is unreponsive..).  My phone was charged fully so battery will last when my flight departs... Is the front screen possible to repair or should I go for another brand?

[Uliwooly]

@Hefigu

I'm sorry to hear that and I understand your frustration but a screen can't crack on its own, there has to be some external force/stress to crack it. Contact your Local support regarding this

if you can post a picture of the cracked screen.

[CameronT · Accepted solution]

@Hefigu,

Welcome to the community.

You can force your phone to shut down by holding the power button and the volume up button at the same time.

[Hefigu]

thanks

maybe true.. but the only stress was to carry it in my pocket, where all previous smartphones as the i3 i4 i5 z2 survived. nothing else inside. so the stress from that? any idea how to turn it off for the flight?? Bec it is still on and on network..

[CameronT]

@Hefigu,

You will be unable to put the phone into flight mode if your touch is not functional. You will have to turn the phone off with the method I suggested above.

[Hefigu]

ok thanks, so thats the trick to force it off

im sad its broken, all my other sony stuff is not this weak (a7, srs x33, etc) and my z2 front screen survived 2 years. Also so handicaped on work travel in europe wo phone for a few more days.

[Uliwooly]

@Hefigu

Hard to tell, perhaps keys, a coin, or something hit the screen, on that picture it seems that the point on impact its on the right side

[CameronT]

@Hefigu,

The glass used in the Z5 is the same type of glass used in basically any other phone/tablet on the market. It is very unfortunate that this has happened but there could be any number of reasons as to why. Because it was in your pocket it is difficult to say exactly what happened. It could have bent, or been pressed against as you leant on something, or been knocked by something.

Your local support team as uliwooly suggested should be able to repair the device for you though.

[daniedup]

I have to support @Hefigu on the screen cracing by itself. This could be induced by stress on the screen during the build. Well mine cracked overnight while sitting on the night stand

[Uliwooly]

@daniedup

I'm sorry to hear that but that's unlikely.