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johnthewheels

Screen froze a couple of months ago and i was advised by Sony to do a software repair. Also on their advice i bought a mouse to connect to the phone so i could access it until it was fixed. I cannot do a repair because of the MTP not being active. When i connect to PC it says touch screen to select MTP, no can do because screen doesnt work and if i unplug PC to use the mouse in the phone the screen goes blank. Feel like im stuck in a never ending boolean loop. HELP!!. Phone is still under warranty but because the glass on the back is crazed they wont touch it. Been using a cheap Samsung but want my Z3 back.

ChloeS

Hi @johnthewheels

Welcome to the community!

If you are attempting a software repair using Xperia Companion you will not need to change the phone to MTP mode to complete a software repair as the phone would need to be turned off and connected a specific way for this.

Can you clarify it is definitely a software repair you are needing to do via your PC?

Let me know

johnthewheels

Thanks for response. I was told by Sony support that I needed to do a software repair using companion. Assumed this meant connect to pc and click repair which is what gives me the map messages.

ChloeS

Hi @johnthewheels

Thanks for clarifying that

When you are attempting a software repair, your phone will need to be off first of all. Turn it off but do not connect it to the computer.

Select Software Repair and follow the steps with your handset turned off until you are presented with a screen with 5 steps on how to connect your handset to the computer.

When doing this, as the phone is off you won't be required to use the screen of the device or change any settings on the phone.

Let me know how you get on

johnthewheels

Thanks again for the advice I have now managed a software repair but unfortunately it has not resolved my problem of a non reactive screen as Sony said it would. Still stuck with a busted phone that is under warranty but can't be fixed!!!:(