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woteva

Hello. I've had the phone for less than a month. Every time I turn my phone on the Airplane Mode ON is showing on the startup screen, but when I go into settings it is unticked, so meant to be off.

Why is it coming on automatically?

Also, I've noticed that the NFC has sometimes been automatically ticked in the settings when I turn it on.

I did a factory reset, but that never changed anything.

I then contacted Sony Support and took their advice to go into PC Companion and click Software Updates, then Repair, which it did, but it is still coming on in Airplane Mode, even when unticked in settings.

My mobile network has been disconnected because of it and is telling me I can't make calls until Flight Mode is switched off, even when I switch it off on the startup screen too.

I will contact my mobile network, but even if they reconnect it, it doesn't change the actual device problem. I don't want it happening every time I turn the phone off and on again.

Jake-SonyXperia

Hi woteva,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

This sound like it may be hardware, in this case I can only suggest that you contact Sony Mobile Customer Care, and advise accordingly.

http://support.sonymobile.com/global-en/contactUs/

I apologize for the inconvenience

woteva

Thank you. I wull.

andresfgs

Hi.

I have the same problem right now.

Could you fix that? What you had to do?

Thanks.

Jake-SonyXperia

Hi andresfgs,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

As stated above, you are best to contact Sony Mobile Directly for help, however you could try a software repair on the device.

Make sure to backup the device first however.

Backup & Restore

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

choppa

my xperia z3 is saying through the start options that flight mode is on and then i go to settings to look and it says that flight mode is off. i get no service too then i tried to make a phone call and then it said that flight mode needs to be switched off beforew you can make a call. iv factoried reset my phone and it has the same problem....

RobertoANR

I have exact the same problem.

it must be a hardware problem.

I reset/restore/reinstall/ using PC companion 3 times.

No succes.

No signal from service provider.

???

stockyvillage

@robertoANR follow Jakes advice and contact Sony Support.The link is listed in his post

RobertoANR

As my Z3 not handle network signal anymore i will send to the warranty. What is needed to send: IMEI, serial number, what else ??? I live in Brazil and will send the device to a cousin in Georgia to send it to Sony. I bought the unit in SonyStore at Mall at Milenia in Orlando-FL but I do not have the invoice, it is needed? Any feedback is welcome.

Rickard

What you need to send the phone in for repairs differs depending on the country you're in. I recommend that you contact the local support team in the country where you're sending it to service for more information.