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Cuekillar

Hello, I pre-ordered the Z3 phone 11 hours ago from the sonymobile store, with the offer to get the £90 bluetooth headset for £1 with it. When I finished the process of typing my card details in and verified by visa, I was promptly taken back to the first page again. There was nothing like Thanks for your order or even an e-mail confirming that I had bought it. I checked my bank account and indeed £550 was deducted for Debit card transaction.

I'm just a little worried about what happened as it's a lot of money with no information in return. I cannot find any page to check my order history on the website either. Should I be worried? or will I recieve an e-mail at some point. Really confused here.

Cuekillar

I had a live chat this morning too. They were able to confirm my order and give me my order number. Atleast now I have some sort of proof of purchase which is all I was wanting. Hope you guys like your new Xperia Z3's when they arrive

Thank you for all your helpful comments!

_alexdon_

Great news.

alexdon

Cuekillar

Just received this e-mail from sony, hopefully everyone with the same problems as I did will feel more relaxed. Also thank you Sony, that improvement on your website would be a really great idea!

Dear Customer,

Thank you for your recent pre-order.XXXXXXXXXX.

It has been brought to our attention that the instructions on how to claim the pre-order accessory offer were not clear on our website. If you found this to be the case, we would like to apologise. We are now working on improving this content.

We would like to assure you that the accessory will be included in your order.

Again, our sincere apologies for any inconvenience caused.

Please feel free to contact us at +44(0)8705 237 237 with any question you may have.

Kind regards,

The Sony Xperia™ Support Team