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Unlocking problem

SOLVED
SS9
Visitor

Unlocking problem

Sometimes when i unlock the phone by pressing the power button the screen doesn't respond when i want to unlock it...it's seems to be frozen and i have to lock the phone again and again and after that i can unlock the phone...this happens once a day sometimes...sometimes twice or more and sometimes don't happen...i have the 4.3 android jelly bean version...who encounter this bug ? what should i do? 

15 REPLIES 15
SS9
Visitor

yeah i didn't do the update to kitkat so i done that and the problem was solved..thank you for the help

have a nice day

numskull
Visitor

hello just asking if i will try to repair my firmware using pc companion in this step (Accept data removal) will all my data and apps installed will be gone and lost?

SS9
Visitor

hello...sorry but i have no ideea...i only did the update from jelly bean to kitkat and that fix the problem..didn't use the repair so i don't know.

Sam
Legend
Legend

@numskull - Yes, running a repair will erase your personal data from the phone.

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numskull
Visitor

oh repairing will erase all my personal date and apps installed? that is bad, anyway's thank you for answering my question.

CompactZ1
Visitor

I installed 4.4.4 and unlocking problem was gone...