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sal101

My sony xperia's power button is not working. the phone charges when i put it the charger in but it does not switch on when i press the power button.

Without the charger i have tried but the phone wont switch on. I tried to do a phone call to the phone but it does not ring. Therefore the phone is off. I let the phone on before and now the phone is off and cant be swtched on.

There is no light when i try to switch on the phone and power button is not working. please help me .

If there is a reset button please tell me where it is or give me the name of a sony service centre where they can fix my phone

thanks

ingmr

Hello to everybody. I have a Xperia Z3 compact with no issues until 2 weeks ago. I did the update to Andorid 6.0.1 and now i have been experiencing a lot of issues.

1. After doing the installation the phone just turned off. I have two wait almosst 3 days to power it on again. No Charging sign, no led light, nothing. I couldn't turn it on after 3 days.

2. After that it worked fine (no issues problems nothing) for 2 days. At night a let it charge for 1 hour and unplug it to finish charge it next day. Unfortunately next day was off. When I plugged in charger the Xperia logo appears, and then the battery icon showing me that is charging also with red led, but no clue why is not turning on after pressing the power button.

3. A week later doing a lot of attemps to work with PC Companion the phone suddenly turn on. Everthing with the phone is working fine but the power button is not working, and the docking magnetic port is not working.

After that experience I read something on the net telling that this Android 6 update did a low level configuration (like BIOS on PCs) that doesn't allow the phone to detect the power button and also the magnetic charging port. In that case I don't recommend to anyone to update to Android 6 on this phone because i have not found any clue to make the power button to work neither the magnetic charging port. By the way, the "double tap to wake" is my only way to use my phone.

I did the charge for 3 hours already and it was a nightmare to turn it on again, and also didn't worked for me.

When i had the Android 5.1.1 working on my phone every function, button, part of my phone was working correctly, and no issues present on my power button and charging port. I take care so much of my phone that I'm surprised with this behavior after the update.

If anyone else knows how to solve it please tell me. Hope somenone knows the right answer for this issue.

Thank you in advance.

ingmr

Hello everybody, me again.

Yesterday morning near 1030 am my phone just turn off again but this time no signal at all of waking up. So no matter whtat button I press it does not wake up.

I connected it to the wall charger and no led light is shown, neither the screen is turning on. I connected it to the PC and it is not recognized by the PC.

Totally dead right now... but remember it happened to me once... i hope it will wake up from the deads again... hopefully.

Some knows what to do next? ... byt the way I DO NOT RECOMMEND TO UPGRADE TO ANDROID 6. By my experience the phone is dying slowly .

Waiting your comments.

Dodger1

I've had the same problem and aint to happy and considering switching brands, even though used to be fond of sony since walkman.

@ingmr wrote:
Hello to everybody. I have a Xperia Z3 compact with no issues until 2 weeks ago. I did the update to Andorid 6.0.1 and now i have been experiencing a lot of issues.
1. After doing the installation the phone just turned off. I have two wait almosst 3 days to power it on again. No Charging sign, no led light, nothing. I couldn't turn it on after 3 days.
2. After that it worked fine (no issues problems nothing) for 2 days. At night a let it charge for 1 hour and unplug it to finish charge it next day. Unfortunately next day was off. When I plugged in charger the Xperia logo appears, and then the battery icon showing me that is charging also with red led, but no clue why is not turning on after pressing the power button.
3. A week later doing a lot of attemps to work with PC Companion the phone suddenly turn on. Everthing with the phone is working fine but the power button is not working, and the docking magnetic port is not working.
After that experience I read something on the net telling that this Android 6 update did a low level configuration (like BIOS on PCs) that doesn't allow the phone to detect the power button and also the magnetic charging port. In that case I don't recommend to anyone to update to Android 6 on this phone because i have not found any clue to make the power button to work neither the magnetic charging port. By the way, the "double tap to wake" is my only way to use my phone.
I did the charge for 3 hours already and it was a nightmare to turn it on again, and also didn't worked for me.
When i had the Android 5.1.1 working on my phone every function, button, part of my phone was working correctly, and no issues present on my power button and charging port. I take care so much of my phone that I'm surprised with this behavior after the update.
If anyone else knows how to solve it please tell me. Hope somenone knows the right answer for this issue.
Thank you in advance.

Will be happy if some one found a solution, have tried them all ....

Barnzola1

By pulling sim out it automatically resets the phone. Having reset your phone your screen should be visible and you can then change the setting to be able to double tap the screen to awaken phone. It's a temporary solution but it's working for me.

zi1982

Hi all,

dont know if this forum is still active or not. But I also have somewhat of a similar problem. my phone's power button isn't working and my battries died so I cant switch on my phone anymore.

I tried power volume up and notting happened. I also tried the yellowish reset button, and when not charging nothing happened, but when it was connected to my laptop it makes a click and it shows the charging percentage. it still doesnt turn on.

is there anything else I can do?

SWasse

Unfortunately if the power button is not working it is likely to be that the connection from the power button to the internal workings has been disconnected some how. If the phone is turned off there will be no way to turn it back on. Even if you try to reset, as the phone needs to be turned on in order to reset it. If the phone was turned on you can bring the screen on by plugging it in then go to your display settings and turning on the double tap to wake screen feature. My power button stopped working after an accidental severe drop, and it hasn't worked since. So I am not able to reboot, turn off, or take screen shots. But I can still use my phone.

However if your phone dies or somehow gets shuts off, you will not be able to turn it on again. Your best bet is if it's not working send it in for repairs or get a new phone.

Unfortunately these are your only options.